As an Account Manager, you will build long-term relationships with customers, understand their goals, and drive mutual value through collaboration with various teams. You will monitor account health, manage renewals, and track metrics to inform strategy.
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
Who you are
- Naturally curious and proactive, you seek to understand, not just respond
- You take control of conversations and don’t get pulled into reactive problem-solving
- Can operate effectively even when customers are frustrated or the product isn’t perfect
- You move quickly and don’t wait for perfect answers
- You’re comfortable pushing back, asking hard questions, and challenging customers directly
- You’re accountable for growing your accounts, not just supporting them
- You don’t get stuck in problem discussions - you redirect toward outcomes and next steps
- Comfortable selling even when the customer is not explicitly asking to buy
- You actively look for ways to expand usage, introduce new products, and increase revenue
- You don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum moving
- Comfortable navigating ambiguity and prioritizing what matters most
What the job is
- Quickly understand customer priorities and identify where we can drive more value
- Identify and execute on expansion opportunities that create mutual value
- Identify risks early and proactively address them before they impact retention
- Partner with Product and Engineering, but maintain ownership of moving accounts forward regardless of internal constraints
- Manage a high volume of accounts and move quickly across conversations without losing control
- Proactively create expansion opportunities - not just react to them
- Use product updates and roadmap to drive new commercial conversations
- Track engagement, usage, and expansion metrics to inform account strategy
Who you’ll work with
- Account Executives who bring new customers into Fulcrum
- Launch Managers who onboard and implement the product
- Product Managers defining the roadmap and building what’s next
- Engineers ensuring reliability and performance for your customers
- Marketing to share customer stories and identify referral opportunities
Salary range & benefits
- $90,000 – $120,000 USD/year + OTE + equity
- 401(k) matching after 90 days — immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with required minimums
- Cell phone & internet plan coverage
This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
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