The Account Manager at Trax owns and grows customer relationships, ensuring successful delivery of Trax solutions while driving expansion through demonstrated business value. This role acts as the primary customer owner and trusted advisor, working cross-functionally to deliver outcomes.
Responsibilities
· Own day-to-day relationships with assigned accounts and key stakeholders
· Ensure successful onboarding, delivery, and ongoing execution of Trax solutions
· Lead business reviews focused on KPIs, insights, and ROI
· Identify and drive upsell, cross-sell, and renewal opportunities
· Act as the voice of the customer internally, managing risks and escalations
· Drive adoption and value realization across Trax platforms and analytics
· 5+ years in Account Management, Customer Success, or related roles
· Experience with enterprise or mid-market CPG, retail, or SaaS customers
· Strong communication, commercial, and stakeholder management skills
Success Looks Like
· High customer satisfaction and renewals
· Consistent account expansion
· Strong cross-functional execution and delivery
Similar Jobs
.jpg)
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
