This is a remote position.
A transportation and logistics brokerage is seeking an Account Manager to own and grow brokerage customer relationships. This role is responsible for managing accounts end to end, expanding service adoption, and ensuring consistent, high-quality freight execution. Success in this role comes from strong relationship ownership, disciplined execution, and proactive communication.
Build and maintain long-term customer relationships through consistent execution and communication.
Lead regular customer check-ins, lane reviews, and performance discussions.
Own service recovery and customer escalations including delays, exceptions, and performance issues.
Ensure compliance with customer SOPs, appointment requirements, and documentation standards.
Support pricing discussions, proposals, and customized brokerage solutions.
Partner with sales leadership to expand accounts and support new business wins.
Maintain accurate documentation in CRM and TMS systems.
Support QBRs and account planning initiatives.
Accounts grow steadily through consistent service and proactive management.
Customers remain loyal with high satisfaction.
Service issues are resolved quickly and professionally.
Freight executes smoothly with reduced exceptions.
Requirements
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