Manage high-volume accounts receivable activities, including account reconciliation, payment application, unapplied cash investigation, chargeback resolution, and customer dispute support. Provide extensive call center assistance, maintain accurate documentation, generate aging reports, and support month-end close and compliance requirements. The role requires balancing multiple ERP systems, using advanced Excel and SharePoint, communicating professionally with customers and internal teams, and working independently from the Orlando office.
Accounts Receivable Specialist
Location: Orlando, FL
What You’ll Do
- High-Volume Customer Account Reconciliation – Handle a large volume of customer accounts, reviewing, analyzing, and reconciling statements to ensure accuracy and resolve discrepancies.
- Payment Application & Discrepancy Resolution – Accurately apply payments, investigate unapplied cash, short payments, and chargebacks, and process necessary adjustments.
- High-Volume Call Center Support – Work in a fast-paced call center environment, spending up to 8 hours per day on the phone assisting customers with account inquiries and payment resolutions.
- Communication & Customer Interaction – Professionally engage with customers, internal teams, and stakeholders to address payment issues, resolve disputes, and provide account support.
- Reporting, Documentation & Compliance – Maintain detailed records of reconciliations, generate aging reports, and ensure compliance with company policies and accounting standards while supporting month-end close activities.
What You Need
Qualifications
Customer Service Skills
- High level of professionalism and customer service experience
- Excellent oral and written communication as well as interpersonal skills
- High volume call center experience
- Customer dispute resolution and problem-solving skills.
Cash Application Experience
- Bachelor’s degree or equivalent combination of education and experience in Accounting, Finance, or a related field.
- Possesses initiative to perform research on customer issues
- Able to work independently and with minimal supervision
- Minimum of 5 years in A/R preferred
- Attention to detail is critical in this role
- 2 years or more of cash keying experience.
System and Microsoft Office Proficiency
- Must be able to balance 4 ERP Systems
- Experience with SharePoint
- Proficiency with advanced Excel functions.
Please note: Must have reliable transportation and be able to commute to the Orlando, FL office and work out of the Orlando office as required.
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