Provides administrative support for a Community Based Care unit by answering inquiries, greeting visitors, preparing documents, maintaining records and case files, entering information into agency systems, tracking updates, supporting training, and assisting caseworkers and program staff with office operations.
Position: Administrative Assistant
Comparable DFPS Position: Administrative Assistant
Classification: Full-time, Non-exempt
Reports to: Assigned Supervisor
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Administrative Assistant supports the daily operations of a Community Based Care unit. This position responds to inquiries, maintains records, prepares documents, enters information into agency systems, and provides administrative support to caseworkers and other program staff.
Primary Responsibilities:
Comparable DFPS Position: Administrative Assistant
Classification: Full-time, Non-exempt
Reports to: Assigned Supervisor
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Administrative Assistant supports the daily operations of a Community Based Care unit. This position responds to inquiries, maintains records, prepares documents, enters information into agency systems, and provides administrative support to caseworkers and other program staff.
Primary Responsibilities:
- Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
- Greet visitors, responds to general questions, and directs callers and visitors to the appropriate staff or location.
- Prepare correspondence, meeting notes, performance evaluation documents, forms, and other materials to support unit operations.
- Assist staff with office procedures and operations including routine software and equipment issues (e.g. Copy and fax machine operations to duplicate and transmit materials), assists with sorting and routing mail.
- Support training activities and provide back-up coverage for other unit administrative assistants as needed.
- Maintain a system for tracking progress updates, and develop and maintain forms, case files and reports.
- Enter and update information into IMPACT, COBRIS and other authorized electronic systems, review entries for completeness and accuracy.
- Provide program and agency information and/or make referrals to appropriate community resources.
- High School Diploma or equivalent.
- Minimum one (1) year of experience in administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services (DFPS) work.
- Knowledge of standard office practices, administrative procedures, computer functions, and office equipment.
- Knowledge of Microsoft Office applications and Windows-based systems.
- Skill in providing administrative support to multiple staff members.
- Skill in verbal and written communication, customer service, organization, and attention to detail.
- Skill in using technology to prepare documents, maintain records, and track information.
- Skill in establishing and maintaining effective working relationships.
- Ability to manage multiple priorities in a fast-paced, changing environment.
- Ability to work independently and complete assignments accurately and timely.
- Ability to interact professionally and effectively with individuals at all levels.
- Ability to maintain confidential information with discretion and professionalism.
- Environment: Office-based
- Work Schedule: Monday through Friday during standard business hours
- Travel: Occasional
DePelchin Children's Center Austin, Texas, USA Office
Austin, United States
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