Administrative Assistant

The Administrative Assistant serves as the primary point of contact for homeowners, vendors, and visitors, providing exceptional customer service and administrative support. This role is responsible for managing front desk operations, handling reservation approvals, amenity access fobs, payments and documentation, coordinating communications, and supporting the Community Director and Assistant Community Manager and office staff. The Administrative Assistant plays an important role in maintaining a professional, organized, and welcoming office environment while ensuring accurate records and adherence to established policies and procedures.Required

Experience and Education:

• High school diploma or equivalent required.
• Minimum of one (2) year of experience in a receptionist, front desk, customer service, or administrative support role.
• Basic understanding of office procedures, recordkeeping, and customer service best practices.
• Prior experience in property management, HOA, or community management environments is preferred but not required.

Skills & Competencies:

• Strong customer service orientation with the ability to interact professionally with diverse individuals.
• Demonstrated de-escalation and conflict management skills.
• Excellent verbal and written communication skills.
• Strong organizational and recordkeeping abilities with attention to detail.
• Intermediate computer skills, including proficiency with email, data entry, and office management systems.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced office environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Physical Requirements:

The physical requirements can vary, but generally, they may include:

• Lifting: Ability to lift, carry, and move items weighing up to approximately 15 pounds, such as packages, office supplies, or files.
• Mobility: Ability to move throughout the office to greet visitors, receive deliveries, and assist staff as needed. Occasional walking, bending, reaching, and light physical movement throughout the workday.
• Working Conditions: Primarily performed in a professional office environment. Regular interaction with homeowners, staff, and vendors at the front desk and via phone. Minimal exposure to noise, with occasional periods of increased activity during peak hours.
• Extended Sitting or Standing: Ability to sit or stand for extended periods while performing desk and computer-based tasks. Ability to stand for extended periods while assisting walk-in homeowners and managing front desk operations.
• Manual Dexterity: Frequent use of hands and fingers for typing, writing, filing, handling paperwork, operating office equipment, and processing payments. Ability to operate standard office equipment such as computers, phones, printers, and scanners.
• Driving: Driving is not a regular requirement of this position.

We are committed to creating an inclusive and accessible work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Employees are encouraged to discuss accommodation needs with their manager or Human Resources.

About AMG:

Alamo Management Group is a local homeowners association, or HOA, management company with a focus on being a unique place of employment. We are customer service centered, with strong family and neighbor values. We do not want to be like other companies, and our belief is that by creating an amazing customer experience we will achieve long-term success.

At AMG we are enthusiastic about the growth of our employee’s skillset and the culture that we uphold in the workplace. While working at AMG you will find yourself learning something new and useful every day.

We pride ourselves in our determination to change the negative stigma if HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges and strive to provide the best customer experience to our vendors, developers, and residents.

About the Community:

We are a large, well-known, award-winning master-planned community in Northwest Austin, Texas. Our neighborhood is more than just a place to reside – it’s a vibrant community where connections are nurtured, and memories are made. From well-maintained green spaces to a variety of amenities, we’re dedicated to creating a haven that you can be proud to call home.

Our community amenities are thoughtfully curated to enhance the living experience for our residents. We offer an array of facilities that cater to a diverse range of needs. From inviting swimming pools and well-maintained tennis courts to spacious clubhouses and vibrant playgrounds, our amenities are here to make your living experience truly exceptional.

What We Offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!