Advisory Services Director

Job Description:

The Advisory Services Director is a senior individual contributor role responsible for enterprise level advisory outcomes for Elite’s most complex and strategic global customers. This role serves as a trusted advisor to customer executives, aligning Elite’s advisory services and technologies to firm objectives, operational priorities, and long-term transformation goals. Operating with broad autonomy, this role shapes advisory engagements, influences cross-functional decision-making, and drives measurable business value for customers.

Work Arrangement: Remote

What You’ll Do:

• Provide executive-level advisory consulting to law firms and senior leadership, guiding adoption and optimization of Elite’s advisory services and supporting technologies
• Serve as the senior advisory owner for assigned global customers, acting as the primary strategic interface and trusted advisor
• Lead and govern enterprise and operational assessments, enabling customers to achieve business outcomes through effective use of Elite solutions
• Define and own short- and long-term advisory roadmaps based on customer business requirements, ensuring alignment with product direction and service capabilities 2
• Act as a senior decision-making authority for change, release, and deployment activities impacting advisory services in production
• Own service-level management for assigned advisory services, ensuring performance expectations are met and proactively communicated to stakeholders
• Partner closely with Sales to shape advisory opportunities, support executive-level pursuits, and articulate differentiated value propositions
• Collaborate with Product Management to influence feature readiness, prioritization, and release decisions affecting advisory services
• Lead executive briefings, workshops, and strategic planning sessions to accelerate customer alignment and decision-making
• Mentor and guide internal teams on enterprise advisory approaches and value-based customer engagement best practices
• Perform other duties as assigned to support departmental and company objectives.

What You’ll Need:

• Bachelor's Degree in business management, accounting, or equivalent experience
• 12+ years of experience in consulting, including hands-on solution consulting, product configuration, and implementation
• Experience working with legal practice management software strongly preferred. 
• ERP functional consulting experience considered an advantage 
• Strong analytical and process design skills, including problem-solving, quantitative reasoning, and workflow modeling
• Excellent verbal, written, and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences
• Demonstrated ability to influence across teams and functions without direct people management responsibility
• Proven ability to manage multiple complex customer engagements simultaneously.
• Strong organizational and time-management skills with a hands-on, outcome-oriented approach
• Ability to travel up 25–50% as business needs require
• Role requires the following physical capacity: Sedentary: primarily desk/computer work
•  Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position

Benefits:

• Competitive Compensation Package ($165,000 – $206,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program