After Market Sales Manager – North America

What you will bring to the role

• Develop and execute a bold after sales strategy, leveraging market insights and installed base analysis to unlock opportunities across the US and Canada
• Drive after-sales warranty conversions and contract renewals to consistently meet and exceed order targets, leading a team of sales specialists and contract coordinators
• Proactively generate new service business by targeting the uncontracted installed base, reactivating lapsed contracts, and converting uncovered customers into recurring service agreements
• Own and harmonize forecasting across the US and Canada to maintain an accurate outlook
• Build, manage, and convert a strong pipeline across renewals, warranty conversions, and new service opportunities, ensuring rapid lead qualification and continuous opportunity generation
• Take ownership of sales escalations and support large, strategic accounts, while acting as a deal closer for complex service opportunities to ensure timely resolution
• Lead the implementation of new ways of working within the team by training, coaching, and developing team members to systematically unlock additional service revenue
• Establish and track KPIs focused on commercial responsiveness, improving speed and quality of engagement with customers and prospects
• Partner with marketing to create promotional materials and sales enablement tools
• Collaborate cross-functionally with system sales, field service, technical helpdesk, supply centres and other global stakeholders to address customer needs and ensure service delivery

About You

• 8-10 years of experience in a sales-driven environment, ideally within service, after-market, or analytical instrumentation businesses
• Proven leader with the ability to energize and develop an established team, driving change, and embedding new ways of working
• Comfortable working remotely or in a hybrid setup, with flexibility to travel as required
• Bachelor’s degree or equivalent experience; technical or service-oriented background is a strong advantage
• Highly results-driven and proactive, with a strong focus on exceeding targets and growing service revenue
• Strong communicator and relationship builder, able to clearly articulate value across diverse customer segments
• Confident in sales negotiation, deal closing, and pipeline management; experience with CRM tools (e.g., Salesforce) is a plus
• Digitally curious and data-driven, leveraging AI and modern tools to enhance lead generation, forecasting, and decision-making
• Customer-focused, adaptable, and comfortable operating in fast-paced environments with a test-and-learn mindset
• Collaborative and commercially minded, contributing to marketing initiatives, customer journeys, and business case development

When you join?

• Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
• We value entrepreneurship and commitment by offering real career possibilities.
• You become part of a growing company where you can shape the future of our work processes.
• We offer a competitive compensation plan.  Our benefit offerings include Medical, Dental, Vision, 401(k) with a company match, Life and Disability plans.
• We also offer Tuition Reimbursement and a Wellness program.
• Vacation, Sick, Personal and Paid Holidays.

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About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.