AI Solutions Specialist

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

Essential Duties and Responsibilities

• Work closely with business stakeholders to identify automation opportunities. 
• Lead the technical set up and integration of conversational AI platform & agent development studio within the enterprise environment. - copilot agents preferred, deploying across enterprise not for personal use.
• Analyze business processes, data flows, and system architectures to support AI solution design. 
• Support configuration and deployment of AI-powered agents, applications, and workflows. 
• Design, build, and customize AI agents to automate workflows and improve productivity.  
• Utilize data platforms such as Microsoft Fabric, Snowflake, Databricks, AWS for data orchestration, governance, and compliance. 
• Ensure seamless interoperability of agents across Microsoft and other enterprise applications as required. 
• Evaluate and implement secure API integrations with enterprise systems using APIs and connectors to enable data exchange and workflow automation. 
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards. 
• Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases. 
• Collaborate with cybersecurity and product teams to build robust AI solutions 
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.  
• Track and analyze performance metrics, including response quality, speed, reliability, and cost-effectiveness of AI agents and automated workflows.  
• Continuously optimize AI solutions based on performance data, user feedback, and evolving business needs. 
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner. 
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development. 
• Support knowledge sharing and enablement across technical and business teams. 

Qualifications Expected for Position

• Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related field or equivalent combination of education and relevant professional experience. 
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred. 
• 3+ years of experience in solution architecture, systems integration, automation engineering, or applied AI roles. 
• 1+ year demonstrated ability to design, build, and deploy AI-powered agents, workflows, or conversational applications. 
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions. 
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases. 
• Experience operating in regulated or security-conscious environments, supporting compliance and governance requirements. 
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks. 
• Experience working with modern data platforms (e.g., Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance. 
• Solid understanding of identity management, access controls, and data security best practices. 
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations. 
• Strong analytical and problem-solving skills with the ability to apply sound judgment to ambiguous or emerging AI use cases. 
• Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences. 

The base salary range for this position is $130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.