Customer AI training and enablement

📐 About this role

Great writing, for everyone. It’s our vision for WRITER, and our customers’ visions for their teams. As a Trainer, you will play a crucial role in empowering our customers by delivering high-quality training sessions that cover administrative functionalities, style guide adherence, and end-user enablement. Your expertise will help users maximize their proficiency with our platform, ensuring they can leverage WRITER’s features to enhance their day-to-day work.

You’ll be reporting to the manager of the training team and will work closely with our Customer success and technical services teams to build a top-tier training program. The ideal candidate will:

• Thrive in a cross-functional, distributed team environment.

• Quickly adapt to new technologies and innovations.

• Deeply engage with specific industries to grasp their unique needs and provide training for compelling use cases

• Find satisfaction in live or digital training sessions in front of hundreds of people from all kinds of industries

🦸🏻‍♀️ Your responsibilities

• Admin training sessions: Conduct engaging and informative training sessions for administrators, focusing on platform management, user access control, and analytics

• Style guide training sessions: Guide brand owners on how to effectively use and customize the WRITER’s style guide to maintain consistency and quality in their content

• End-user training sessions: Lead comprehensive workshops for end-users, teaching them how to navigate the platform, use various features, and optimize their workflows

• Curriculum development: Continuously improve training materials and presentations based on user feedback and updates in our software

• Feedback collection: Gather and analyze feedback from training participants to enhance the learning experience and adjust training strategies accordingly

• Performance metrics: Monitor and report on the effectiveness of training sessions, aiming to meet or exceed satisfaction and usability targets

⭐️ Is this you?

• You are passionate about teaching and possess a knack for making complex subjects easily understandable

• You thrive in a dynamic environment and are comfortable with adapting to the evolving needs of a diverse user base

• You have excellent interpersonal skills and are adept at fostering engaging and productive interactions during training sessions

• You love to travel for work

And:

• Proactive communication and organizational skills

• Intrinsically motivated: you set the highest possible bar for what you do

• A connection to our mission of Great writing for everyone

• A natural affinity to our values of Connect, challenge, own

🎓 Your qualifications

• Proven experience as a trainer, educator, or a similar role, preferably in a tech or software company

• Excellent presentation and communication skills, with the ability to convey information clearly, and persuasively

• Ability to develop training materials and curricula tailored to different learning styles and objectives

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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