Alumni Relations Advisor

Job Description:

The Alumni Relations Advisor plays a crucial role in enhancing brand awareness, providing professional development opportunities to alumni, and generating leads to increase the number of WorldStrides Higher Education participants across U.S. university partner campuses. This position oversees a cohort of Global Ambassadors (alumni brand ambassadors) responsible for on-campus and virtual outreach efforts. Coordinators are responsible for recruiting ambassadors, onboarding, training, and monitoring their progress throughout the academic year.

The Alumni Relations team plays a vital role in connecting with students after they complete their programs and removing obstacles for future participants, ensuring the ongoing success and growth of WorldStrides Higher Education.

Responsibilities:

• Develop and implement strategies to recruit and engage program alumni in the Global Ambassador program 
• Manage Global Ambassadors through various channels, such as monthly check-ins and virtual form processing 
• Oversee the application process, including conducting interviews and hiring prospective Global Ambassadors 
• Train and onboard Global Ambassadors from WorldStrides Higher Ed programs and effective campus recruitment practices 
• Process activity reports and time sheets for Global Ambassadors 
• Analyze team efficiency, workload and student engagement and lead generation trends
• Promote Global Ambassador engagement through the Global Ambassador Badge Program 
• Update and maintain alumni and GA resources, including virtual forms, the website, online orientation, and the learning management system 
• Respond to general inquiries sent to the alumni email 
• Support on-campus recruiting and partner education efforts in collaboration with Campus Partnerships, including domestic travel 
• Occasionally work with Campus Partnerships on Global Ambassador attendance for spot recruitment, fairs/events or professional development conferences 
• Provide professional development support for alumni, including resume and cover letter reviews and mock interviews 
• Perform other duties as assigned 

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Education, Marketing, Communications, International Relations). 
• Strong written and verbal communication skills. 
• Experience in customer service and/or marketing. 
• Demonstrated experience in multicultural settings. 
• Attention to detail and a desire to learn new aspects of the International Education field. 
• Proficiency in Microsoft Office products (Word, Outlook, Excel, Teams, etc.). 

Desired:

• Experience studying, researching, living, working, or volunteering abroad. 
• Experience working on a U.S. college/university campus. 
• Experience in career development, such as reviewing resumes, cover letters, and conducting interviews. 
• Familiarity with digital tools and platforms, including Canva, Instagram, LinkedIn, and WordPress. 

Work Perks

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program
• Engaging, collaborative, and fun work environment