Analyst, Clinical Applications

***This role will work out of our Austin, TX, Madison, WI, or Metro Detroit, MI location***

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! 

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences.  This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. 

Here are a few highlights of what working at Vivent Health may offer you: 

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Analyst, Clinical Applications. will play a pivotal role in supporting and optimizing the use of the EPIC and Provide Enterprise (PE) systems within our healthcare operations. This position requires an understanding of EPIC and PE functionality, excellent problem-solving skills, and the ability to collaborate with healthcare professionals to ensure the effective utilization of Clinical Applications.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential Job Duties

• Provide Tier 1 and Tier 2 level support.
• Assist in implementing EPIC and PE systems, ensuring a smooth transition and integration into daily healthcare operations.
• Provide ongoing support to end-users, troubleshoot issues, and address inquiries related to the EPIC and PE systems.
• Customize and configure the EPIC system to meet the specific needs of Vivent Health's healthcare professionals and administrators.
• Assist in development and delivery of training programs for end-users, ensuring they are proficient in utilizing the EPIC system.
• Oversee data integrity within the EPIC system, conduct regular audits, and implement measures to ensure accurate and secure health information.
• Assist with EPIC and PE system upgrades, ensuring compatibility with existing configurations and addressing potential issues.
• Collaborate with healthcare professionals to assess workflow processes, identify inefficiencies, and implement optimizations using EPIC or PE.
• Ensure compliance with health information technology security standards and HIPAA regulations within the EPIC and PE systems.
• Generate and analyze reports from the EPIC and PE systems, providing insights into healthcare data and performance metrics.
• Work closely with IT teams, clinicians, and administrators to align health information technology strategies with organizational goals.
• Other duties as assigned.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.  

• Education:
  • Bachelor's degree in Healthcare Informatics, Health Information Management, Computer Science, or a related field. Experience may be considered in lieu of a degree.
  • Epic Certification or documented proficiency required.
• Work Experience:
  • Minimum of 3-5 years of experience working with EPIC systems, including implementation, configuration, and user support.
• Technical Experience:
  • Understanding of HL7 interfaces.
  • Microsoft Applications.
  • Installation of Drivers, Software and computer peripherals.
• Soft Skills:
  • Excellent communication skills to convey technical information to non-technical stakeholders and facilitate training sessions.
  • Ability to collaborate effectively with cross-functional teams, IT professionals, and healthcare practitioners.
  • Strong problem-solving skills to address issues and optimize the functionality of the EPIC and PE systems.
  • Flexibility and adaptability to stay current with EPIC and PE system updates and industry best practices.
  • Meticulous attention to detail in configuring, testing, and troubleshooting EPIC system components.
  • High-level project management skills to assist with EPIC and PE system-related projects to ensure timely delivery.
  • Ability to develop and deliver effective training programs for end-users.
  • A customer-centric approach to providing support and addressing end-user inquiries.
  • Strong analytical skills to assess system performance, identify areas for improvement, and implement effective solutions.
  • High ethical standards and commitment to data security and privacy.
• Additional Preferred Qualifications:
  • HIV experience in a not-for-profit environment.

STATEMENT OF INCLUSION:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Pay Rate:

Starting at $55,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Public Student Loan Forgiveness 

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. 

Please follow this URL to review one such program and their requirements: 

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service