Annuity New Business Manager

Job Description:

The Annuity New Business Manager plays a critical leadership role in overseeing the end-to-end processing of annuity applications, ensuring timely, accurate, compliant top-tier service delivery. This role is central to our mission of supporting financial professionals, their staff, and their clients through a seamless and responsive New Business experience.

As a people leader, you will guide and develop a team of skilled professionals, drive customer focus, operational efficiency, and cultivate a culture grounded in accountability, collaboration and continuous improvement. You will also serve as a key partner and subject matter expert across departments to enhance processes, ensure regulatory alignment, and support business growth. This is a great opportunity for a results-oriented leader with deep annuity knowledge and a passion for building high-performing teams.

Responsibilities:

• Provide day-to-day leadership, coaching, oversight, and development to team members through training, feedback, mentoring, performance management, fostering technical expertise, continuous improvement, and customer-centric top tier service.
• Foster a culture of care, ownership, accountability, continuous learning, and excellence.
• Track and assess team and individual performance against established New Business Service Level Agreements (SLAs) and other key performance metrics.
• Manage Annuity New Business processes and procedures, including policy development, documentation, training, and compliance with regulatory requirements, to ensure appropriate handling of all applications. Identify opportunities for operational and process improvements, leveraging industry best practices and new technologies.
• Perform quality reviews of team output to ensure accuracy, compliance, and adherence to established processes and standards.
• Develop and build an effective and strong relationship with field and regional offices and ensure that team members are responding to field requests within SLA, thereby maintaining a customer-focused environment.
• Serve as the point of escalation for complex inquiries, complaints, or sensitive situations.
• Represent New Business in cross-functional collaborations and project work.
• Stay abreast of changes due to laws and regulations which affect activities of the business such as IRS or NAIC updates, free look process and variable processing.
• Assist in audit requests, collecting and analyzing data.
• Support requirements gathering, UAT, as well as triage and remediate production concerns for the Annuity Order Entry and New Business administrative systems.

Skills and Abilities

• Extensive knowledge of annuity products, managing new business systems, workflows and processing, field distribution as well as performing system user validation.
• Understanding of suitability reviews, associated requirements, and applicable regulations.
• Leadership, coaching, and high-performance skill development
• Strong interpersonal, presentation, and communication skills, with the ability influence others.
• Ability to leverage emerging technologies, including artificial intelligence tools, to drive process efficiency and enhance decision-making in a dynamic business environment.
• Demonstrated ability to manage through change, lead projects, and implement operational improvements.
• Proven ability to apply creative problem-solving with a positive, solutions-oriented mindset, effectively managing escalations and complex issues.
• Strategically think to guide and coach associates, articulate a clear vision, share knowledge openly, and inspire team members to stay engaged and perform at a high level.
• Ability to work with others in a collaborative team environment.

Education

• Bachelors degree in related field or equivalent work experience

Work Experience

• 5–7 years of experience in financial services, preferably in annuities.
• Minimum 3 years in a leadership or people management role with a track record of developing high-performing teams.

Base salary: $90,000 - $105,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.