Application Support Engineer

Functional Description:

• Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates. 

• While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following six categories: 

  • Linux (command line) – Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.

    • Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.

    • SQL/DBMS – Understands and is able to write advanced queries to a database for troubleshooting. 

    • Programming/Scripting – Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).

    • File Transfer Tools – Strong knowledge in any of the File Movement tools (e.g.  Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols

    • Kubernetes – Experience managing pods, deploying pods, and proficiency with kubectl.   

     

Responsibilities: 

• Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications. 

• Will have to provide periodic OnCall 24x7 support (~once out of every 2 months you are on-call off-hours and weekends). 

• Must have the ability to work in a multi-system and multi-platform environment. 

• Responsible for coordination with operations center staff to ensure monitoring of production systems. 

• Responsible in deploying application upgrades in a Linux environment. 

• Responsible for reading and writing Bash and Perl scripts for automated tasks. 

• Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts. 

• Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.

• Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications. 

Experience Required: 

• 3 Years of total work experience

• Excellent working knowledge of Linux and network technologies. 

• Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required 

• Knowledge of advanced Unix/Linux/Windows commands. 

• Knowledge of Apache, Tomcat and Glassfish preferred.

• Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.) 

• Prior experience in a Level 2 or Technical Helpdesk role preferred.

• Prior experience in a PCI environment or the Payment Industry preferred. 

• Ability to utilize computer operating systems utilities. 

• Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must. 

• Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired. 

• ITIL Service Mangement knowledge desirable

• Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

Education: 

• Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80080 - $104,000. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.