Provide production support and reliability engineering for enterprise applications in AWS. Responsibilities include incident response, 24/7 on-call participation, deployments with Ansible and CI/CD, Git-based release management, monitoring, troubleshooting, patching, lifecycle management, automation maintenance, documentation, and cross-functional collaboration.
Responsibilities
Production Support & Reliability
- Provide hands-on support for enterprise applications in production
- Troubleshoot issues across application and infrastructure layers
- Drive incident triage and resolution
- Ensure systems remain stable, available, and supportable
On-Call & Incident Response
- Participate in a 24/7 on-call rotation
- Respond to and resolve production incidents
- Coordinate with engineering teams during high-severity issues
- Contribute to post-incident reviews
Deployments & Operational Execution
- Execute deployments using Ansible and CI/CD pipelines
- Use Git workflows for release management and rollback
- Support validation and troubleshooting of deployment issues
- Improve deployment reliability and processes
Monitoring, Metrics & Observability
- Monitor systems using:
- Splunk or Google Analytics
- CloudWatch
- Synthetic monitoring tools
- Analyze logs, metrics, and alerts to diagnose issues
- Contribute to dashboards and operational visibility
Application Lifecycle & Maintenance
- Manage installation, patching, and upgrades of third-party applications
- Maintain systems aligned with N‑1 patching standards
- Perform ongoing maintenance and health checks
Automation (Execution-Focused)
- Use and maintain existing Ansible automation and scripts
- Improve operational processes through targeted automation
Collaboration
- Work with Cloud Engineering, Development, and Security teams
- Support onboarding of new applications into production
- Maintain documentation and runbooks
Required Qualifications
- 4+ years of experience in Application Support, SRE, or Systems Administration
- Experience supporting production applications in AWS
- Hands-on experience with:
- Deployments (Ansible / CI-CD)
- Git workflows
- Experience with:
- Monitoring tools (Splunk or Google Analytics, CloudWatch)
- Synthetic monitoring
- Experience participating in 24/7 on-call rotations
- Strong troubleshooting skills
- Experience with patching and lifecycle management (N‑1)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.
Similar Jobs
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Leads Motive’s internal communications strategy, narrative, and cadence across company-wide forums, executive messaging, video, Slack, intranet, email, and other channels. Advises executives, supports crisis and change communications, aligns internal and external messaging, measures employee sentiment, and improves engagement programs. The role also partners with Corporate Communications, Legal, and People teams and mentors communications talent while remaining an individual contributor.
Top Skills:
Ai-Enabled ToolsEmailIntranetSlackVideo Communications
Beauty • Robotics • Design • Appliances • Manufacturing
Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.
Top Skills:
Active DirectoryConfluenceiOSJAMFJira Service ManagementmacOSMicrosoft 365Microsoft Entra IdMicrosoft IntuneWifiWindowsWindows Autopilot
Information Technology
Owns the strategy, roadmap, backlog, and delivery of professional services products. Partners with technical and business stakeholders to define product vision, prioritize features, manage Agile release planning, track KPIs, conduct research, and communicate product direction to senior leaders. The role requires strong analytical, presentation, negotiation, and cross-functional collaboration skills, plus experience with professional or managed services and Agile methodologies.
Top Skills:
AgileCertinia PsaKanbanLucidchartMS OfficePowerPointSafeSalesforce CpqSalesforce CRMScrum
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
