Manage high-volume inbound and outbound calls, provide patient support, route inquiries, complete initial patient registration, and schedule appointments accurately. The role requires professional, compassionate communication with patients, providers, and staff while maintaining confidentiality and efficiency. Responsibilities are performed remotely and include coordinating with multiple office settings and using electronic health record systems.
About the Role:
The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.
What You’ll Do:
- Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
- Assist patients and other callers by providing direct support or routing calls to the appropriate party.
- Complete initial registration of new patients in accordance with established policies and procedures.
- Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.
QualificationsQualifications & Requirements:
- High School Diploma or equivalent required.
- Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred.
- Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
- Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
- Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.
Behavioral Expectations:
- Attention to detail and accuracy.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Work Environment & Physical Expectations:
- Remote based.
- Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
- Job functions include coordination of functions in multiple office settings.
- Interact with clinical staff, providers and administrative staff.
Similar Jobs
Healthtech • Professional Services
Coordinate and confirm patient appointments via phone, email, and online platforms; manage and update scheduling records; handle cancellations/rescheduling; send appointment reminders; assist with administrative tasks like insurance verification; maintain HIPAA-compliant patient confidentiality and provide excellent customer service.
Top Skills:
Appointment Reminder/Automation SystemsClinic-Specific Scheduling SoftwareGoogle SuiteMS Office
Insurance • Professional Services • Security • Consulting
Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.
Top Skills:
CalendlyCrm SystemsGoogle Calendar
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.
Top Skills:
Cox Automotive SuiteCRMGenesys PurecloudSalesforceXtime
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
