The Aquatics Operations Manager oversees waterpark operations, manages lifeguard staff, ensures safety compliance, and handles business operations efficiently.
Aquatics Operations Manager
Position Overview
Seeking an outgoing, organized, positive, and experienced professional to serve as the Aquatics Operations Manager. The ideal candidate will have 3-5 years of experience managing a diverse team, handling high guest volume, and overseeing aquatics operations in a waterpark environment. This role requires expertise in staff management, training (including Ellis & Associates protocols), and handling day-to-day operations with a focus on safety and compliance.
Key Responsibilities
- Staff Management: Interview, hire, and train seasonal staff for aquatic operations, overseeing a lifeguard staff of 60-80.
- Oversee daily aquatics operations and ensure all aquatic areas are properly staffed and operational.
- Ensure lifeguards maintain proper scanning, surveillance, and emergency-response procedures.
- Conduct and document required safety checks, inspections, and opening/closing procedures.
- Monitor pool and attraction conditions and report maintenance or safety concerns.
- Assist with scheduling and labor management to meet operational needs and labor goals.
- Respond to guest concerns and safety incidents professionally and promptly.
- Ensure employees follow company policies, attendance requirements, dress code, and safety procedures.
- Coordinate emergency response and assist with incident documentation.
- Maintain appropriate staffing levels during peak operating periods.
- Work closely with the General Manager and other department managers to support overall park operations.
- Participate in employee hiring, onboarding, training, evaluations, and corrective action when necessary.
- Maintain a clean, safe, and organized aquatic environment.
- Perform other duties as assigned by management.
Minimum Requirements
- At least 18 years old
- Highly organized and detail-oriented
- Proficient in Microsoft Office (or similar)
- Ellis & Associates Instructor License (or ability to obtain certification)
- Ability to pass a background check
- Willingness to work long hours, including nights, weekends, and holidays during the waterpark season
Preferred Qualifications
- 3-5 years of operational management experience in a waterpark or similar environment
- CPO or AFO Certification
Compensation & Benefits
Competitive salary, paid vacation, medical and dental insurance, 401K, and flexible off-season scheduling.
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