Supports a Relationship Manager in managing a banking client portfolio, handling client requests, maintaining records, preparing credit documentation, monitoring portfolio risk, ensuring KYC and compliance, and identifying cross-selling and retention opportunities.
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo support the Relationship Manager with the day-to-day management and maintenance of an allocated portfolio, serving as a central contact point for clients and enabling efficient delivery of their banking needs.
- Support the Relationship Manager in managing portfolio performance, client service, credit, compliance and operational requirements.
- Respond to client requests and resolve queries and complaints within agreed timelines, taking ownership through to completion.
- Maintain accurate and up-to-date client records, mandates, documentation, account information and portfolio reports.
- Prepare documentation and provide input for credit applications, annual reviews, facility requests and related credit motivations.
- Monitor account conduct, expiring limits, excesses, overdue reviews and other indicators of portfolio risk, escalating concerns promptly.
- Ensure adherence to KYC, onboarding, regulatory, compliance and internal risk requirements.
- Identify cross-sell, retention and new business opportunities and refer qualified leads to the Relationship Manager.
- A first degree in Business, Commerce or a related field.
- At least three years’ relevant experience in Business or Commercial Banking, including portfolio management, branch sales or client service.
- Practical experience in preparing credit motivations and a sound understanding of lending principles.
- Knowledge of banking products, client onboarding, KYC, risk and compliance requirements.
Behavioural Competencies:
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Making Decisions
Technical Competencies:
- Economic Capital Management
- Financial Acumen
- Process Governance
- Risk Identification
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking
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