Associate Client Partner

About MediaRadar
MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business. 

Join our team as an Associate Client Partner – Publisher & Ad Tech Accounts. where you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. Utilize your exceptional relationship-building skills to establish strong connections with key individuals and decision-makers at client organizations. We would like to hire talent with industry experience across media buying & selling, and/or advertising services, with a preference for experience working with the publisher and ad tech segment.

What You’ll Do:

Account Management:

Oversee retention and growth for a book of business of existing clients: 

• Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable
• Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
• Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com
• Escalate complex issues (both internal and customer) to leadership 
• Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
• Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
• Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams. 

Retention and Growth:

• Drive retention and sustainable long-term growth across the book of business.
• Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
• Create compelling business proposals and negotiate commercial terms.
• Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
• Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

• Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
• Share industry learnings with the broader commercial team.

What You Have Already Done:

• 1-4+ years in account management at a SaaS company, or equivalent experience leading account strategy with SMB customers 
• Experience establishing and growing senior-level client relationships (Directors, VP’s, SVP’s.), being seen as a trusted advisor
• Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes
• Experience leading a $2M+ book of business and commercial negotiations

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. This is a full-time exempt role with base salary plus benefits. Final compensation will depend on location, skill level, and experience.