The Associate Customer Adoption Manager will enhance customer adoption of Coupa's platform by leveraging project management, addressing business needs, and ensuring client satisfaction through effective communication and technical understanding of the product.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an Associate Customer Adoption Manager to Coupa:
The Associate Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
What You'll Do:
- Develop standard processes within your areas of expertise and champion their adoption.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
What You Will Bring to Coupa:
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
- Experience with Software as a Service is a must.
- Good background in customer/client management.
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
- Strong organizational skills, analytical thinking and problem-solving abilities
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Software As A Service (Saas)
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Director of Customer Success Management will lead a team to drive customer value and retention through effective engagement strategies and collaboration with cross-functional teams.
Top Skills:
AnalyticsCrm SystemsCustomer Success Platforms
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Sr. DevOps Engineer will design and maintain the observability strategy, implement monitoring solutions, and support collaboration across teams for performance optimization.
Top Skills:
AnsibleAWSAzureChefData DogDynatraceElasticsearchGoGrafanaInfluxJavaKibanaLogstashNew RelicOpen TelemetryPrometheusPythonRubyStatsdTelegraf
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
As an Associate Solution Architect, you will support Coupa's Professional Services Teams by implementing and advising on best practices in procurement solutions, ensuring customer success while managing projects and client relationships.
Top Skills:
CoupaProcurement Solutions
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
