Associate Customer Project Lead

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at EZLynx, a division of Applied, we are committed to transforming every facet of agency life by providing the most innovative solutions to improve how independent insurance agents work every day. We are the Real-Time Rating pioneers in our industry, and we are looking for out-of-the-box thinkers and innovative solution seekers to join our team.
Position Overview
We're searching for an Associate Customer Project Lead to join our EZYLynx team in a remote capacity. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Develop project plans and revise as needed to meet changing needs and requirements.
• Complete various setup, configuration, and activation tasks.
• Manage or deliver services required to meet implementation goals on time and with high quality.
• Monitor customer issues to ensure resolution in a timely manner.
• Communicate project information, including difficult/sensitive information, to customer, team, and management.
• Perform other duties as assigned by immediate supervisor or upper management.
• Maintain intermediate knowledge of product functionality.
• Manage complex implementations where multiple source systems are coordinated/converted.
• Mentor employees by shadowing and providing timely and constructive feedback on performance.
• Facilitate/participate in special committees between divisions/departments.

We're Excited to Learn More About You
Your experience may include:

• Bachelor's Degree or equivalent work experience
• 3+ years of Customer Service experience
• Ability to conduct intermediate troubleshooting for product installation and other product issues
• Proficient with Microsoft Office
• Excellent problem-solving skills

You may have other skills or credentials, including:

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience
• Experience with EZLynx software

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team EZLynx, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them. At EZLynx, we are not only committed to delivering innovative services to our clients but doing so as a team.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Our targeted starting base salary in the United States for this position ranges from $60,000 - $90,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At EZLynx, a division of Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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