Associate Director, Development Sciences & Clinical Supply Digital Technologies Communications

Job Description

Digital is the multiplier that will allow Development Sciences and Clinical Supply (DSCS) to deliver better experiments faster, efficient filing and launch, more robust supply chains and higher-confidence decisions across the portfolio. The DSCS Digital Technologies (DDT) organization is tasked with the mission to pioneer and deploy innovative digital technologies that drive the acquisition, automation and utilization of data to enhance insights, efficiency, and quality of DSCS processes and methods.

The DDT Communications Lead role is responsible for driving effective communication, stakeholder engagement, and adoption of digital initiatives across Development Sciences & Clinical Supply Digital Technologies (DDT). This role partners with functional leaders, program teams, and varied stakeholder groups to ensure consistent messaging, structured change management, and sustained adoption of digital tools, platforms, and processes.

Key Responsibilities

1. Communications Strategy & Execution

• Develop, maintain and execute integrated communication plans for DDT initiatives

• Create clear, audience-tailored messaging for leadership and end users

• Establish and maintain communication channels and cadence across DDT

• Align communications with broader DSCS and enterprise messaging

2. Change Management & Adoption

• Support the design and implementation of structured change management plans aligned with DDT governance

• Partner with program teams to Drive awareness, understanding, and adoption of digital tools and use cases

• Embed change best practices into communication approaches

3.  Content Development & Enablement

• Translate complex digital concepts into clear, business-relevant messaging

• Develop leadership-ready materials (e.g., talking points, presentations, email communications)

• Create reusable templates and communication toolkits to enable scale and consistency

• Ensure content reflects DDT operating model and strategic priorities

• Manage internal communication channels (e.g., email, SharePoint, leadership forums)

• Coordinate delivery of campaigns, updates, and key milestones

4. Measurement & Continuous Improvement

• Define and track communication effectiveness (e.g., reach, engagement, adoption indicators)

• Gather stakeholder feedback and continuously improve communication approaches

• Provide insights and recommendations to leadership on communication effectiveness

Qualifications & Experience Required

• Bachelor's degree with 5-10+ years of experience within the pharmaceuticals/biotech industry

• Experience in communications, change management, or digital transformation support

• Strong written and verbal communication skills with ability to tailor messaging for different audiences

• Experience supporting enterprise tools or digital platforms (e.g., Power BI, project tools, collaboration platforms)

• Ability to manage multiple initiatives and stakeholders in a fast-paced environment

• Strong organizational and planning skills

Preferred

• Experience in pharmaceutical, manufacturing, or regulated environments

• Familiarity with change management frameworks (e.g., Prosci, ADKAR)

• Experience supporting digital adoption or transformation programs

• Skilled in PowerPoint, SharePoint, and Power BI for content creation and reporting

Required Skills:

Preferred Skills:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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