The Associate Partner Manager at Shippo will nurture SMB partnerships by providing support, resolving issues, and coordinating across teams, while identifying growth opportunities.
Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we’ll deliver success:
As Shippo continues to scale its partner ecosystem, we need to ensure that our smaller but high-potential partners (i.e. the “long tail” of our portfolio) receive proactive, thoughtful support.
The Associate Partner Manager (APM) role is designed to nurture and grow these emerging partnerships, ensuring they feel supported, connected, and strategically guided as they scale. This role bridges the gap between operational excellence, organization, strong external facing skillsets and to ensure that Shippo’s tools, programs, and support are helping these SMB partners thrive.
By managing a wide portfolio efficiently and staying organized across many moving parts, the APM helps Shippo:
- Build a strong foundation of future strategic partners.
- Surface new “hidden gems” that could become category leaders.
- Strengthen our reputation as a responsive, growth-oriented partner to businesses of all sizes.
Shipping & Handling Responsibilities:
- Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals.
- Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests.
- Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.
- Identify marketing and promotional opportunities.
- Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
- Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.
- Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.
Your shipping requirements:
- 2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS.
- Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably.
- Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate.
- Comfortable working with data and tools to track metrics or identify trends.
- Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions.
- Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies.
- Team player with a customer-centric mindset and interest in building domain expertise.
- Exposure to the logistics, parcel ecosystem.
- Experience supporting partner ecosystems, vendor management, or operational workflows.
- Familiarity with performance monitoring tools, issue tracking systems, or CRM platforms.
- Previous experience in a startup or fast-paced environment with a collaborative culture.
Nice to have:
What's in the Shippo Package? (for US Only):
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible working
- One week-long company wide winter slow down
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
- Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
Our Compensation Shippolicy:
We believe compensation is a custom experience and are committed to fair and equitable compensation practices. The standard OTE (base + variable pay) range for this role is min is $88k to a max $119k annual salary. We tend to anchor our pay in the middle of this range ($103k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.
Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]
Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.For locations outside of the US and Ireland, the employment contracts are powered by Remote.com. What we want to emphasize is that you can be successful at Shippo regardless of location.
Top Skills
APIs
Crm Platforms
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