Associate Product Operations

You'll be responsible for:

• JIRA hygiene — tickets are groomed, labeled, and tracked
• Cross-platform coordination — dependencies are visible, handoffs are clean
• Launch coordination — GTM checklists, stakeholder alignment, nothing gets missed
• Reporting — status updates, dashboards, leadership visibilityProcess improvement — identifying friction and fixing it

Why this role is exciting:

• High leverage: you'll make five teams more effective
• Visibility: you'll work directly with the Director of Product and cross-functional leadership
• Impact: launches will go smoother, teams will move faster because of your work
• Growth: strong foundation for product ops, program management, or product management paths

What success looks like in your first year:

• Establish JIRA standards and hygiene practices across all platform teams
• Own launch coordination for multiple cross-functional initiatives
• Build reporting and dashboards that leadership actually uses
• Become the person teams rely on to know what's happening across the org
• Identify and fix at least two operational pain points that slow teams down

What we're looking for:

• 2-3 years in product operations, program management, project management, or a similar coordination role
• Strong JIRA skills — you know your way around epics, sprints, workflows, and reporting
• Excellent organizational skills — you track dozens of threads without dropping any
• Clear written communication — status updates, process docs, stakeholder emails
• Comfort working across teams — you can build relationships with engineering, design, clinical, marketing
• Bias toward action — you fix problems, not just flag them

Even better if you have:

• Experience in healthcare, healthtech, or regulated industries
• Exposure to product management workflows and terminology
• Background with other project tools (Asana, Monday, Notion, Confluence)
• Data skills — SQL, spreadsheets, dashboard building
• Startup or scale-up experience where you wore multiple hats

You'll thrive here if:

• You find satisfaction in making things run smoothly
• You're detail-oriented but can prioritize what matters
• You're proactive — you spot gaps before they become problems
• You like being the person who knows what's going on
• You're excited about healthcare, not just looking for any ops role