Automation & Quality Engineering Lead (QA) - Vice President

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

QA Lead — Automation & Quality Engineering - VP

Hands-on QA leader for enterprise applications with deep Selenium automation, strong manual testing discipline, UI/API/performance testing expertise, and multi-stack experience across Python and Java.

Key Responsibilities

• Quality strategy & governance: Define QA strategy, test standards, release readiness criteria, and quality metrics; ensure consistent adoption across teams.

• Selenium automation leadership: Design, build, and maintain scalable Selenium-based automation frameworks; improve coverage for regression, smoke, and critical user journeys.

• Manual testing excellence: Lead and execute exploratory, functional, integration, UAT support, and end-to-end testing; develop detailed test plans, scenarios, and traceability.

• UI and API testing: Validate web UI behavior and backend services (REST/JSON, etc.), including contract validation, error handling, and negative testing; ensure testability and observability with engineering partners.

• Performance testing: Plan and execute load, stress, and endurance testing; analyze results, identify bottlenecks, and partner with engineering on remediation and re-testing.

• Multi-stack validation: Test applications and services across both Python and Java ecosystems, aligning approaches to shared quality standards.

• CI/CD integration: Integrate automated tests into CI/CD pipelines; manage test environments, data needs, and execution reliability to support frequent releases.

• Defect management & RCA: Drive high-quality defect triage, prioritization, and root-cause analysis; implement preventive measures to reduce repeat issues.

• Stakeholder partnering: Collaborate with product owners, engineering leads, and business stakeholders to align on acceptance criteria, scope, and risk-based testing decisions.

• Coaching & leadership: Mentor QA engineers and influence cross-functional teams on quality best practices (shift-left testing, automation-first where appropriate, and continuous improvement).

Required Qualifications

• 10+ years of QA/Quality Engineering experience, including ownership of test strategy and delivery for enterprise applications.

• Strong, hands-on experience with Selenium (automation design, framework patterns, and maintenance) and complementary manual testing expertise.

• Proven experience in UI testing for modern web applications and API testing for service-based architectures.

• Hands-on experience executing performance testing and translating findings into actionable engineering improvements.

• Experience testing systems built on Python and Java technology stacks.

• Strong understanding of SDLC, defect lifecycle, test estimation, test data management, and environment coordination.

• Excellent analytical and debugging skills with the ability to isolate issues across UI, API, data, and infrastructure layers.

• Strong communication skills (written and verbal) with the ability to present risk, quality status, and release readiness to senior stakeholders.

Education

• Bachelors or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.