B2B Manager, Operations & Growth

StrataTech Education Group 

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs. 

The company’s Tulsa Welding School subsidiary was founded in 1949 and now has campuses in Tulsa, OK., Jacksonville, FL., Houston, TX, Dallas, TX, and Atlanta, GA. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Association of Private Schools, Colleges, and Universities.  

The company’s The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post-Secondary Education. 

StrataTech Education - Core Values 

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others.  

Challenging and Fun: 

We cultivate an environment in which our faculty, staff, and students feel joy in asking questions, challenging the status quo, and always innovating and exploring new horizons.  

Creating an Incredible Work Environment: 

Our schools exist to change people's lives and create opportunities that empower them to build a life they're proud of – for themselves, their families, and their communities. This applies as much to students as it does to faculty and staff. We are unified in our commitment to change lives through a collaborative, inclusive community that encourages excellence within each and every one of us. 

Genuine People: 

We are all, individually, genuine people. We care about each other's growth, both personally and professionally, and celebrate it, fostering genuine, authentic relationships based on honesty, accountability, respect, and being of service to one another. We hire genuine people and encourage them to bring their whole selves to work or the classroom every day. 

Force for Good: 

StrataTech is a force for good in the world by creating opportunities for people to find meaning, purpose, creativity, and financial stability. We espouse a conscious capitalist ethos that exists within our economic system but balances it with an ethical framework and the belief that life—and business—is about making a positive impact. 

Position Summary: 

 The Manager, Operations & Growth has two sets of responsibilities. First, end-to-end operations for enterprise accounts in the B2B business. Second, scope and/or execute strategic growth projects in the B2B business. Manager will be a trusted thought partner for senior leaders, and will be held to high standards of effort, professionalism and work quality. 

If you’re excited by the chance to build something and test it at scale, this role is for you. 

Responsibilities: 

Operations:  

• Build a standard operating model for how B2B accounts run efficiently at scale. This includes but is not limited to: product definition; contracting; client management; workforce planning; day-to-day operations and learner experience 

• Implement this standard operating model across accounts. Negotiate the change management process with internal and external stakeholders without sacrificing operational or financial outcomes 

• Manage a team of 0-2 FTEs per account to deliver against the operating model and performance benchmarks 

• Track key account metrics (financial and operational), monitor account health, and provide regular updates to management. Conduct periodic reviews with clients to discuss performance, challenges, and future strategies. Sample metrics could include: enrollments, pass rates, employment, revenue growth, margin growth 

• Develop and maintain long-term relationships with key stakeholders in assigned accounts. Act as a trusted advisor, understanding client business goals and strategies. 

• Identify upsell, cross-sell, and renewal opportunities to increase account revenue. 

Growth: 

• Annual strategic plans that set concrete growth targets, define an action plan to achieve those growth targets, and calls out the risks / opportunities associated with said plans 

• Support new campus expansion efforts, including but not limited to: site selection, financial modeling, budgeting/forecasting/ad hoc analysis, cross functional project management 

• Support current campus facilities growth and expansion plans typically as a strategic thought partner and executing PMO for ongoing plans 

• Be a “force multiplier” for the organization - empowering line functions to focus on implementation 

Education and Experience: 

• Strategy consulting experience and/or multi-site operations experience strongly preferred; 

• Experience driving transformations, including growth initiatives, process redesign, and implementation efforts; 

• Drive for results and bias towards action; 

• High EQ, analytical, articulate, and excellent verbal communication skills; 

• Ability to manage multiple clients and deliverables, prioritize effectively, and ask for help when needed 

• Skilled in leading through influence, and leading through direct management oversight 

• Extensive experience with MS Suite tools 

• Exposure to industrial services or other blue-collar oriented human capital sectors is a plus 

Physical Environment:  

• Most work is performed in a temperature-controlled office environment 

• Incumbent may sit for long periods of time at a desk or computer terminal 

• Incumbent may use calculators, keyboards, telephone and other office equipment  

• Stooping, bending twisting, and reaching may be required  

• Some work may be completed in classroom or shop environment  

• Travel as needed, typically 2-4 days per month. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.