Banking Operations Associate

ABOUT UNCHAINED

Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to educate clients on best security practices, and cold storage solutions for institutions and other businesses.

POSITION OVERVIEW

The Banking Operations Associate is an integral part of our support team and reports directly to the Vice President of Banking Operations. This person will be responsible for supporting client onboarding operations, which includes guiding clients through account setup, processing order forms, and educating them about Unchained's products and services. We expect the Banking Operations Associate to be a point of contact for clients throughout their journey, supporting various operational workflows, ensuring tasks are completed efficiently, and identifying process bottlenecks. The right person for this role can relate to clients, demonstrates strong operational acumen, and has experience in financial services or regulated industries.

WHAT YOU'LL DO

• Support coordinating operational workflows, which includes working with clients to ensure that documentation is completed and processed accurately
• Directly support client questions and inquiries related to Unchained's products across multiple channels such as phone and email
• Proactively reach out to clients experiencing delays or obstacles in operational processes
• Manage multiple systems to ensure clients progress through workflows in a timely manner
• Collaborate cross-functionally to resolve operational issues and improve client experience

WHO YOU ARE

• You have 2+ years of experience in financial operations, payment processing, or a related field
• You are detail-oriented with strong reconciliation and accuracy skills
• You have experience working with financial transactions and payment systems
• You can effectively communicate with external partners and service providers
• You have excellent abilities in organization, coordination, and project management
• You have experience working across cross-functional teams and time zones
• You live in the United States

Even Better

• You are an Unchained client who understands why collaborative custody is important for bitcoin security
• You have excellent abilities in organization, coordination, and project management
• You have experience working across cross-functional teams and time zones
• You have a technical background or aptitude for learning technical concepts
• You have an understanding of bitcoin wallets and multisig technology
• You have experience working in the Bitcoin space

WHAT WE OFFER

• Company paid medical, dental, and vision coverage
• 401k with employer match 
• Employee stock options
• Unlimited PTO
• Training & development opportunities
• Remote work flexibility