Benefits Payroll Support Associate

Benefits Payroll Support Associate
REMOTE
Monday – Friday | Must be available to work an 8-hour shift between 8:00 AM – 6:30 PM EST

About the Role
As a Benefits Payroll Support Associate, you will play a critical role in providing accurate, timely, and empathetic support to employees regarding payroll, taxes, and other benefits-related inquiries. You’ll be the first point of contact for customers seeking assistance, navigating multiple systems while ensuring every interaction is professional, precise, and supportive. If you are passionate about customer service, enjoy solving problems, and thrive in a fast-paced environment, this is the role for you.

You will manage a steady volume of inbound calls, answer questions about payroll and tax matters such as W-2s, stock options, and deductions, and provide guidance while following established procedures. Strong attention to detail, analytical thinking, and excellent communication skills are essential in delivering a positive experience for every caller.

Requirements:
To be successful in this role, candidates should have:

• Previous customer service and call center experience 
• Strong analytical skills and attention to detail 
• Experience working with payroll, taxes, or employee financial services preferred 
• Excellent internet navigation and typing skills 
• Strong verbal and written communication skills 
• Ability to multitask effectively while managing a high volume of calls 
• Ability to follow guidelines and provide accurate information 
• Self-motivated and able to work independently in a remote environment 
• High school diploma/GED
• Successful completion of background check

Remote Requirements:

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5,    Ping ms equal to or less than 175)  
• Must have the ability to connect with an ethernet cable to a modem/router  

• We are currently NOT hiring in the following geographies, including but not limited to:

  States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. 
  Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.  

 Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Please note this rate may be below your state’s minimum wage. Consider this when applying.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.