Bilingual Customer Service Representative

Overview:
Corporate Tools is looking to add a new member to our team in a support capacity who is fluent (speaking, reading and writing) in Spanish and English. You will help our clients, both English and Spanish speaking, use our software, start and maintain their businesses and quite often, figure out how to help them close their business. Our Spanish speaking client base is still growing, so about 75% of this job will be working with our English speaking clients. The job is full time, Monday - Friday.
We are looking for happy people who enjoy helping others. No experience is necessary if you have a desire to learn. We'll train you on corporate formalities, customer service and how to interact with clients on a high level. This is a great long term position that allows employees a chance to have a great work/life balance.
This is not a sales position. We don't want our clients to dread calling us because they have to listen to pushy sales pitches every time. We also think our employees are great and we want them to feel comfortable to be themselves. So we don't use scripts. We just expect our team to be respectful, friendly and helpful.
Wage:
$20.50 an hour
Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

Responsibilities:

• Answer 100+ calls a day about starting and maintaining a business
• Help the customer support team answer emails
• Help the mail team process documents

Requirements:

• A Professional Working Proficiency level of Spanish and English
• An ability to treat others with respect
• Willingness to be trained
• Desire to learn
• Patience
• Type at least 50 words per minute
• Basic computer skills