Role overview
As a Bilingual Outbound Enrollment Specialist, you will play a critical role in helping Spanish and English speaking members access expert medical opinions through Transcarent’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment.
This is a high-volume, outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations. You will proactively reach out to members, communicate the value of Transcarent’s 2nd.MD service, address hesitation, and motivate next steps. Success in this role requires strong communication skills in both Spanish and English, resilience, and consistency in meeting engagement and enrollment goals—while maintaining a positive, professional member experience.
A Day in the Life
- Make 100+ outbound calls per day to engage eligible members in both Spanish and English
- Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
- Use consultative conversation skills to understand member needs, address concerns, and overcome objections
- Support members through the end-to-end enrollment process, confirming next steps and required information
- Collect relevant health and background information and route members efficiently to the appropriate clinical resources
- Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
- Manage follow-up activities to re-engage members and close open enrollment opportunities
- Accurately document conversations, language preference, outcomes, and next steps in internal systems
- Maintain an organized pipeline of outreach and follow-up activities
- Partner closely with an integrated care team to support timely care coordination
- Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics
What We’re Looking For
- Fluency in Spanish and English required (verbal and written)
- Available to work the following schedule: Monday - Friday, 9:00 a.m. to 6:00 p.m CST
- 2+ years of experience in inside sales, member enrollment, or high-volume outreach
- Proven success in high-volume outbound calling environments
- Experience with cold calling and proactive outreach
- Comfort working toward individual performance targets and goals
- Strong persuasive and consultative communication skills, with the ability to simplify complex information for members
- Ability to stay organized and positive in a fast-paced, metrics-driven environment
Job Type: Full-time, Fully Remote
Compensation: Base rate of $20.50/hour + uncapped monthly incentive bonus based on enrollments
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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