Billing Specialist (SaaS Billing)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The role of the Billing Specialist is crucial in maintaining the financial health and operational efficiency of an organization. The Billing Specialist will be responsible for executing transactions for multiple Business Units (BU) as part of the Accounting Shared Services team. By ensuring accurate billing processes and timely resolution of issues, Billing Specialists contribute to the overall success of the company and enhance customer satisfaction.

Primary Responsibilities:

• Generate, review, modify, and send invoices accurately and on time, including one-time and usage-based billings.

• Create and manage subscriptions, sales orders, and estimates in NetSuite; terminate or modify subscriptions as needed.

• Apply customer payments, manage refunds/credits, and reconcile billing records with accounts and financial statements.

• Investigate and resolve billing discrepancies, Paystand issues, and payment transaction mismatches promptly.

• Ensure proper suspension of product access for cancellations and manage tax exemptions.

• Respond to customer inquiries regarding invoices, payments, and billing issues, providing professional and timely support.

• Partner with customer service, sales, finance, and operations teams to resolve issues, implement process improvements, and maintain accurate financial reporting.

• Identify opportunities to streamline billing processes, enhance efficiency, and implement automation where applicable.

• Stay updated on industry best practices and emerging technologies related to billing and invoicing.

Skills & Competencies:

• Attention to detail to ensure accurate data entered and reviewed.

• Strong communication skills for internal and external customers.

• Problem solving and ability to research and resolve.

Minimum Qualifications:

• Related field or applicable billing experience.

• Proven experience in billing, accounts receivable, or financial analysis role.

• Strong analytical skills with attention to detail.

• Proficiency in Microsoft Excel and NetSuite SuiteBilling; SaaS billing experience required. Experience with accounting tools such as FloQast and CRM platforms like Salesforce (SFDC) is a plus.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Prior experience in a similar industry or with billing systems/software is preferred.

• Knowledge of regulatory compliance related to billing practices is a plus.

• Bachelor's degree in Accounting, Finance, Business Administration preferred

Hourly range: $26.50-$36.00/ hour

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.