Business Analyst

Position Responsibilities

• Primary Responsibilities:


• Assess the current state of IAM environments and systems by facilitating and participating in interviews with key stakeholders and document review.
• Facilitate meetings with technical and business stakeholders to elicit business and functional requirements and conduct business process analysis.
• Plan, coordinate, and conduct the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.
• Review and analyze client and system data to evaluate the strength and usefulness of the data and aide in the design/implementation of IAM systems.
• Draft and review use case, process workflows, analysis reports, requirements documents, and other documentation.
• Work with IAM architects and engineers to assist with creation of design documentation.
• Develop test plans and test cases for IAM solutions.
• Perform document reviews for compliance with standardizes templates as well as checking for spelling, grammar, tone, and consistency.


• General Business Responsibilities:
• Communicate status including timely reporting and escalation of issues and risks
• Possess excellent interpersonal, written, and oral communication skills
• Experience working in a team setting and multi-task environment
• Author technical documentation
• Perform other duties as assigned

Position Requirements & Qualifications

• Preferred Education
• Bachelor’s degree, preferably in business administration or an IT-related field or equivalent experience
• PMP, PMI-PBA, CBAP, CCBA a plus


• Experience
• Knowledge and hands-on experience with the following IAM components:
• Identity Governance and Administration, Access Management, SSO/Federation, Privileged Access Management, Enterprise Directories
• Knowledge of the nine project management knowledge areas:
• Cost Management, Time/Schedule Management, Scope Management, Risk Management, Human Resource Management, Integration Management, Procurement Management, Communications Management, Quality Management
• 2+ years of experience in supporting IT, preferably in operations or business analysis
• 2+ years of experience in information technology in an area related to customer service, customer liaison, customer relationship management or vendor management.
• 2+ years of experience with requirements gathering and business process documentation
• 2+ years of experience with IAM administration/implementation experience


• Knowledge Requirements
• Advanced working knowledge of project management software (MSFT Project, Trello, Jira, HP PPM, CA Clarity)
• Understanding of Gantt charting, critical path methods, and project scheduling
• Advanced working knowledge of Office products including: Work, Excel, Access, PowerPoint, and Visio)


• Travel 0 up to 10%


• Physical Requirements
• Must be able to continually sit at a desk in front of a computer and in meetings
• Position requires infrequent travel commercially by airplane or car
• Periodic travel to an office building/client location required
• Must be able to lift 5-10 lbs. as part of travel or normal job duties
• Use of a keyboard/mouse and communicate via telephone and/or video teleconference is required.