Serve as technical account manager for target customers to drive additive manufacturing adoption from concept to production. Manage projects, consult on design for AM, create CAD/print prep estimates, resolve complex production issues, document statements of work, and coordinate cross-functional teams to grow Sapphire system usage and customer confidence.
POSITION OVERVIEW:
As a Business Development Account Manager, you will work as the account manager for target customers to lead innovative programs and applications in additive manufacturing from early concept to full-scale production. You will work closely with manufacturing and engineering teams at target accounts to be their dedicated Velo technical engineer and resource. You will also work with Velo Applications Engineering and Field Management on difficult part production challenges and execution logistics to expedite the target account’s production adoption of Velo3D’s end-to-end solution manufacturing process.
NEAR-TERM DELIVERABLES – First Year
- Demonstrate the ability to manage and guide the target account through a noticeable increase in demand generated on Sapphire systems.
- Demonstrate the ability for the target account to view you as their go-to Velo technical engineer for current and future programs and applications
Essential Functions
- Work in a fast-paced, growing company to lead target accounts into manufacturing production using Velo3D’s end-to-end manufacturing solution.
- Take ownership of target accounts through education and project/program management of all aspects for critical programs and applications from the early design phase and then from the prototype phase into full-scale production.
- Ability to leverage previous experiences in design and manufacturing engineering to help target accounts visualize a manufacturing path forward to the final desired production manufacturing plan.
- Design, modify, and analyze complex geometries in CAD and use Velo’s print preparation software to obtain estimated print times and costing quotes to present to target accounts.
- Advanced problem solving and conflict resolution of complex and multi-entity situations, including but not limited to internal engineering teams, external engineering/manufacturing teams, and external customers/Contract Manufacturers (CMs) operating a Velo Sapphire.
- Ability to document statement of work and customer acceptance criteria to communicate externally and internally
- Educate customers on known Velo3D part design allowables, including understanding physical and economic implications that could present themselves with printing vs. incumbent mfg. process.
- Consult customers on potential design optimization and challenges for desired part geometries and effectively communicate this both visually and verbally.
- Work with Applications Engineering on parts and applications that are not part of the current design allowables by effectively communicating the problem statement.
- Work closely and effectively with teams across multiple departments on technical projects.
- Maintain strong organizational skills concerning documentation, software analysis, and project management.
Education
- Required: Bachelor’s degree in Mechanical or Aerospace Engineering, Material Science, or related field.
Experience
- The experience needed involves...
- Industry experience in design engineering and manufacturing processes (AM, casting, machining, forging, etc.)
- Completion of projects that started from early phase development and moved into production
- Ability to self-motivate and manage complex projects to conclusion
- Efficient and effective sales and account management skills
- Customer-facing and project/program management skills.
- CAD software design (Solidworks, Siemens NX, AutoCAD, CATIA)
- Experience with generative design tools (Altair Inspire, nTopology Element)
Required:
Desired:
Other Requirements
- Driven by Results and Impact to Customer
- Takes ownership and responsibility
- High Bandwidth
- Responsiveness
- Hands-on approach
- Attention to detail/focus on quality
- Required: US Citizen or a Green Card holder (mandatory for ITAR)
- Ability to work within a Team
About the Company:
Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow, Flow Developer, and Assure are trademarks of Velo3D, Inc.
With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.
Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.
Our job titles may span more than one career level. The starting base salary for this full-time position is between $120,000 and $150,000. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.
Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates and processes commercial insurance claims, determines policy coverage, assesses damages, establishes reserves, negotiates settlements, prepares estimates, and maintains accurate claim documentation. The role requires direct communication with insureds, claimants, agents, and internal teams, while identifying potential fraud or subrogation opportunities and coordinating with appraisal and investigative units.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty products and coverages, and converts prospects into policyholders. The role includes paid licensing and sales training, customer relationship management, persuasive selling, and adherence to remote-work requirements. Representatives must work four weekdays and one weekend day, maintain a professional home workspace, and meet specified internet-speed requirements.
Top Skills:
PcWired High-Speed Internet
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Manage a portfolio of established customer accounts via inbound and outbound calls, uncover upsell and retention opportunities, meet sales and retention targets, monitor purchasing patterns, perform follow-up outreach, and build long-term customer relationships in a metrics-driven environment.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
