The Business Development Representative is responsible for receiving, processing and coordinating all incoming telephone service inquiries, service center requests and internet queries. He/She promptly responds to service requests by coordinating/collaborating with the appropriate dealership department manager.
The ideal Business Development Representative will have a strong command of the English language, a high level of self-confidence, a post-high school education (college coursework or technical school), strong computer skills, exceptional organizational skills and will have call center experience.
Benefits:
- Medical- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
- Answer all incoming Service Appointment call using script
- Follow up with all non-appointment incoming service calls
- Contact prior days service customers
- Follow up with appointments and missed appointments
- Confirm all pending appointments (service)
- Work with internet service leads by contacting customers and getting a set appointment for a dealership visit
- Adhere to all company policies, procedures and safety standards
- Perform other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
- Walking: Moving about on foot
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) 10-25 lbs.
- Reaching: Extending hand(s) and arm(s) in any direction
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
- Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing: Perceiving the nature of sounds by ear
- Vision: Clarity of vision at 20 inches or less
- Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
- Color Vision: Ability to identify and distinguish colors
- Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point
Environmental Conditions: Be able to work in a climate-controlled environment
Exposure to:
- Electric Shock
- Atmospheric conditions
- Noise
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