Business Intelligence Analyst Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a talented Business Intelligence Analyst Lead for either our San Antonio, Texas corporate headquarters or Charlotte, NC location.

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Utilizes and expert understanding of multiple data structures and sources to lead or direct the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. 

• Applies data visualization best practices - often selecting the right data ‘tool for the job’ - to identify and interpret trends or patterns while following standard Enterprise branding. 

• Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).  

• Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. 

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on best practices.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven expert ability to leverage or build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels.

• Demonstrated expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. 

• Demonstrated data and/or analytics subject matter expertise.

What sets you apart:

• Extensive experience reporting on all operational activities, including engagement, cost, and performance.

• Advanced experience in building clear, insightful dashboards and reports for leadership.

• Experience partnering with outside counsel on engagement, spend, and matter tracking is highly preferred.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.