Business Operations Coordinator I

We Put the World on Vacation

Job Summary

As a Business Operations Coordinator for Travel + Leisure this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime! $19/hr - $20/hr

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (25% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (30% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

• No Travel required

What You’ll Bring:

• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service, with excitement!

Education

• High School Diploma

Job Experience

• One year of general office experience
• One year of customer service experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority:
Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy:
Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.

Impact of incumbent's decisions on the organization:
Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.

Scope/Financial Responsibility:
Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.