Business Operations Lead, Growth

The Team

Upstart’s Growth team is responsible for driving all consumer growth at Upstart, from acquisition to retention. We operate as a highly collaborative group spanning performance marketing, brand, product, partnerships, lifecycle, product marketing, and more. But we’re far more than a traditional marketing team—we’re reinventing how consumers interact with Upstart from the ground up. Our mandate is to leverage Upstart’s AI technology to build the world’s best everything-store for credit keeping the consumer at the heart of everything we do. 

How you’ll make an impact

• Serve as a strategic partner and thought leader to the CMO—driving focus, operational clarity, and alignment across the Marketing vertical.

• Lead quarterly and annual planning processes; ensure priorities and goals ladder up to company strategy and are resourced appropriately.

• Manage the operating rhythm of the org—including leadership meetings, QBRs, OKR tracking, and executive updates.

• Act as a central point of communication across ~150-person org, distilling complex initiatives into crisp updates and frameworks for decision-making.

• Spin up and drive high-impact cross-functional initiatives—ranging from AI-enabled enhancements to partnership operations to new channel or program launches.

• Support org design efforts, onsite strategy, and internal communications in close collaboration with the EA team.

• Deliver regular Growth updates to the CEO and senior executive team, ensuring Marketing’s work is visible, measurable, and aligned.

Minimum Qualifications

• 6–10 years of experience in business operations, strategy, consulting, or cross-functional program management.

• Proven track record supporting senior executives or leading operational planning within complex, fast-paced organizations.

• Strong analytical and planning skills; able to break down ambiguous problems and structure actionable plans.

• Experience managing operating cadences (e.g., goal-setting, business reviews, dashboards).

• Demonstrated success working with cross-functional teams including Marketing, Product, Engineering, Finance, and Partnerships.

Preferred Qualifications

• Experience in a Chief of Staff, BizOps, or strategic planning role within a technology company.

• Knowledge of AI-enabled technologies and their application in go-to-market or partnership strategies.

• Skilled in creating executive-facing presentations, memos, and communication frameworks.

• High emotional intelligence and ability to build trust and rapport with senior leaders and diverse stakeholders.

• Familiarity with marketing performance metrics, financial modeling, and resourcing strategies.

• Ability to flex between strategic work and tactical execution; thrives in dynamic, context-switching environments.

Position location

This role is available in the following locations: Remote- US or Canada

Travel requirements

As a digital-first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S. but are encouraged to spend high-quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2–4 consecutive days at a time.