Business Operations Manager

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($74 billion+ in coverage provided).

We are looking for someone to join our Business Operations team and help lead strategy and planning, develop new processes and operating cadences, enhance performance management and forecasting, and support key cross-functional initiatives. The ideal candidate will possess a mix of Strategy, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

Please note, this is a remote role based role in one of the 23 States Ladder is currently hiring in - AZ, CA, CO, CT, FL, GA, IA, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI. 

Please note, Ladder is not currently sponsoring or transferring OPT or H1-B visa's.

What you'll do

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives 
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Experience Required

• Start-up mentality. Desire to roll-up your sleeves, and problem-solve
• BA / BS degree or equivalent practical experience
• 5+ years of experience in a business strategy (BizOps, management consulting, etc.), data science, or product management role 
• Experience working with large datasets and using practical statistical analyses, including with SQL
• Demonstrated ability to lead complex projects end to end
• Outstanding executive-level verbal and written communication skills
• Passion for solving complex problems, and building scalable processes
• Uncanny ability to embrace ambiguity and see around the corners
• Impeccable attention to detail, follow-through, and resourcefulness
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Comfort working in a high growth, constantly changing environment

Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:

• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure. 
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Work-from-home flexibility and support | We recognize that everyone's homelife is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

The base pay range targeted for this position is $122,000.00 - $171,000.00 per year. Base pay is determined by market location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for equity and benefits as shared above.

Ladder is building a diverse team of talented and enthusiastic people. We are an equal opportunity workplace. At Ladder, differences are celebrated and supported for the benefit of our people, our product, and our community. Let us know why you’re interested in this position and what unique contributions you can make to the Ladder team.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can elevate our team with your unique experience!