Business Solutions Analyst

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Role Summary:

• Support day‑to‑day product development activities across Cencora Benefit e‑Services' three core offerings: pharmacy eligibility, prior authorizations (electronic & fax‑based), and real‑time pharmacy benefits.
• Serve as a Business Analyst supporting the product team, bridging communication between product management, development teams, and stakeholders.
• Act as a task owner for research items, customer inquiries, and development questions requiring analysis and deep‑dive investigation.

Primary Duties and Responsibilities:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Assists in the business process redesign and documentation as needed for new technology.
• May provide assistance in business case development (i.e., research, data collection).
• Investigates problems and develops recommendations for resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• Meet regularly with team to gather work statuses.
• May discuss work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• Ideal candidate would have experience with pharmacy processes

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires 5-7 years of relevant technical or business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Working knowledge of IIBA principles and practices
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Minimum 5 years relevant technical or business work experience.
• Business analysis experience supporting technical teams required; background in pharmacy, payer, or provider workflows is a plus, not a requirement.
• Ability to work collaboratively within a team / group setting.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical skills.

What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: Cencora Patient Services, LLC