Manage operational data, work requests, ticket tracking, data validation, and reporting. The role requires advanced Excel analysis, familiarity with Jira, ServiceNow, or Azure DevOps, strong organization and problem-solving skills, and the ability to manage priorities independently. Basic SQL knowledge, SOP and process documentation, and operational reporting experience are preferred. This is a remote position.
This is a remote position.
Job Summary:
We are seeking a detail-oriented Business Support Analyst to manage operational data, work requests, ticket tracking, and reporting.
RequirementsRequirements
- Advanced Microsoft Excel skills: Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis
- Strong data validation, analytical, and problem-solving skills
- Experience managing tickets/work requests using Jira, ServiceNow, or Azure DevOps
- Excellent organization, communication, and time-management skills
- Ability to manage multiple priorities independently
- Basic SQL knowledge preferred
- Experience with SOP/process documentation and operational reporting preferred
Benefits
Centum Insight LLC is an Equal Opportunity Employer. We will Provide a Competitive Benefit Package.
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