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9 Hours Ago
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Handle inbound calls from agents, policy owners, and employers for Employee Whole Life group billing; provide high-quality customer service, process financial and administrative transactions, escalate out-of-scope items, and maintain partnerships to resolve service issues proactively.
Top Skills:
Microsoft Office Suite
Fintech
Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills:
ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead ecosystem marketing for Arc and Circle's onchain platform: define narrative and GTM, drive full-funnel adoption across institutions and developers, prioritize builders and protocols, run integrated launches and programs, partner with Product/DevRel/BD to translate ecosystem insights into product and growth, and represent Circle externally.
Top Skills:
Arc,Usdc,Blockchain,Defi,Stablecoins,Layer 1,Layer 2,Programmable Money,Developer Platforms,Onchain
We are looking for a dedicated Call Center Representative to manage inbound and outbound calls, assist customers with their inquiries, and resolve issues in a professional manner. This role is fully remote.
Description:
- Handle customer calls with a positive and friendly attitude.
- Address customer inquiries, troubleshoot issues, and provide solutions.
- Document interactions and maintain accurate records.
- Assist customers with orders, returns, and product questions.
- Escalate complex issues to the appropriate department.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service or call center experience.
- Excellent verbal communication skills.
- Proficiency in computer systems and CRM software.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Flexible work schedule.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
