Case Management Specialist (7217)

Schedule/Hours: Monday-Friday / 40 hours per week

Employee Benefits: 

• Affordable Health Benefits
• Retirement Benefits with Employer Match
• 29 Days Paid Time Off

Job Summary:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established  life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements. 

Key Responsibilities:

• Case Management Responsibilities (40%)  
  • Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program. 
  • Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual. 
  • Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines. 
  • Completes and articulates discharge plans to clients exiting the program. 
  • Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress. 
• Social Services Responsibilities (35%)  
  • Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers. 
  • Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging. 
  • Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance. 
  • Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance. 
  • Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies. 
  • Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program. 
  • Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.  
  • Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.  
• Food Pantry Responsibilities (15%) 
  • Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients. 
  • Coordinates the retrieval, storage, and distribution of food and commodities for the program. 
  • Monitors expiration dates on all food in the pantry; discards outdated or damaged food. 
  • Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas. 
  • Determines the appropriate amount of food to order for the program
  • Supervises and assigns the work of community service workers and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork. 
• Administrative Responsibilities (10%)  
  • Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). 
  • Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. 
  • Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed. 
  • Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor. 

Physical Requirements Working Conditions:

• Ability to meet attendance requirements. 
• Ability to read, write, and communicate the English language effectively. 
• Ability to communicate clearly and effectively both orally and in writing. 
• Ability to think clearly and quickly in order to maintain control of client caseload. 
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. 
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. 
• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking. 
• Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. 

Education and Experience: 

• Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, 

AND

• Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, 

OR

• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. 

Certifications: 

• Valid State Drivers License 

Equal Opportunity Employer: Veterans | Disabled