Manage onboarding and ongoing vendor support for Hard Goods: configure products and systems, resolve tickets and product issues, coordinate cross-functional teams, surface process improvements, and maintain vendor relationships to ensure accurate, timely launches.
Job Description:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Your Opportunity
The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Hard Goods category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.
What You'll Do
What You'll Need
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Your Opportunity
The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Hard Goods category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.
What You'll Do
- Manage the onboarding process for assigned Hard Goods vendors from setup through launch, providing guidance, timelines, and status updates
- Partner with the Merchandising Operations team to coordinate onboarding activities, resolve issues, and remove blockers
- Ensure vendors are accurately configured across systems, tools, and requirements
- Support product setup, configuration, and ongoing maintenance
- Troubleshoot product issues and coordinate resolution with Operations, Product, and Technology teams
- Identify recurring issues or risks and surface insights to improve processes and product performance
- Respond to and resolve internal and vendor-facing tickets related to onboarding and category execution
- Triage issues appropriately, track them through resolution, and ensure vendors and internal partners are informed
- Communicate clearly and professionally with vendors, building and maintaining strong working relationships
- Proactively identify vendor risks, gaps, or opportunities tied to execution
- Share vendor feedback and operational insights to inform process and product improvements
- Support category-level operational initiatives as needed
What You'll Need
- Completion of a BS/BA degree desired
- 1+ years of experience in category operations, vendor management, merchandising support, or related roles
- Experience working with external vendors and cross-functional internal teams
- Experience managing tickets, workflows, or operational requests
- Familiarity with merchandising or onboarding support systems
- Strong written and verbal communication skills
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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