CCA Support Analyst - Davidson Road Plant

Description
The Role:
Monitors service delivery and health of the environment. Frequent contact with others outside the work group. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and creates a winning culture. Performs other related duties as assigned.
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.
What You'll Do:
Operational Support

• Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
• Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
• Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
• Perform device imaging, patching, firmware updates, and lifecycle management.

Automation & Warehouse Systems

• Support automated systems including ASRS, AutoStore, ICS, printers, and MEC-connected equipment.
• Assist engineers and vendors with onsite troubleshooting during outages or maintenance windows.
• Maintain operational continuity during ASRS or automation-related incidents.

Project & Deployment Support

• Support enterprise initiatives including WMS Infor rollouts, 802.1x deployment, OSWAT, digital slotting, and network modernization.
• Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
• Conduct onsite validation testing and provide feedback to project teams.
• Execute device and infrastructure readiness tasks for new facility expansions (ex: Davison Road).

Data & Extract Reduction

• Assist with extract cleanup, data verification, and process improvement work to reduce manual, non-value-added tasks at the site.
• Partner with operations teams to ensure consistent reporting, accuracy, and compliance with CCA standards.

Site Documentation & Standards

• Maintain site inventory of IT assets and ensure compliance with GM security policies.
• Keep process documentation, knowledge articles, and troubleshooting guides up to date.
• Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Collaboration & Customer Service

• Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
• Escalate high-impact issues to central teams (Network, Cybersecurity, WMS, ASRS Engineering, etc.).
• Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It's On Me, Innovate & Embrace Change).

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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