Change Manager

The Change Manager role will be joining an established Change Management team handling a complex Transformation program.  The program is comprehensive and multi-year, with multiple concurrent delivery workstreams and dependencies to manage.  This role will work with their Change Management counterparts and shared stakeholders to roll out and manage a comprehensive and consumable change roadmap.

The Change Manager is responsible for planning, leading, and executing change management strategies that ensure organizational initiatives are successfully adopted and sustained. This role partners closely with project managers, business leaders, other change managers and stakeholders to minimize disruption, manage resistance, and maximize employee engagement during periods of change.

Position Responsibilities:

• Develop and implement comprehensive change management strategies aligned with organizational objectives

• Conduct change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption needs

• Create and execute communication plans that clearly articulate the purpose, benefits, and progress of change initiatives

• Partner with project and program managers to integrate change management activities into project plans

• Design and deliver training, coaching, and reinforcement strategies to support adoption

• Identify, assess, and manage resistance by working with leaders and teams to address concerns

• Establish success metrics and track adoption, engagement, and sustainability of change initiatives

• Provide guidance and support to leaders and people managers to reinforce desired behaviors

• Ensure consistent application of change management methodologies across initiatives

• Prepare executive updates and presentations on change progress, risks, and outcomes

Required Qualifications:

• Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field (or equivalent experience)

• 5-7+ years of experience in change management, organizational development, or project/program management

• Proven experience leading change for complex initiatives (e.g., technology implementations, process improvements, mergers, or transformations)

• Strong knowledge of change management frameworks (e.g., Prosci ADKAR, Kotter, Lewin)

• Excellent communication, facilitation, and stakeholder management skills

Preferred Qualifications:

• Change management certification (Prosci, CCMP, or similar)

• Experience working in agile, hybrid, or large‑scale enterprise environments

• Background in technology, systems implementations, or digital transformation

• Experience coaching senior leaders and executives through change

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475.00 USD - $160,290.00 USD

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.