CIO Business Relationship Manager – USA

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking a Business Relationship Manager (BRM) to act as a strategic bridge between the Chief Information Officer (CIO) and the Country President for the USA Market. In this role you will ensure that technology goals are closely aligned with evolving business priorities, driving innovation, operational excellence, and measurable business value.

As the BRM you will lead and inspire digital transformation, foster strong executive relationships, and translate business strategies into actionable technology initiatives.

Key Responsibilities

• Serve as the primary liaison between the CIO organization and USA Market leadership, ensuring alignment of technology initiatives with business objectives.
• Build and maintain trusted relationships with senior stakeholders, influencing decisions and fostering collaboration.
• Translate business strategies into actionable technology roadmaps that deliver measurable outcomes.
• Drive adoption of CIO technology solutions and champion digital transformation efforts across the market.
• Oversee the portfolio of technology projects, ensuring timely delivery, budget compliance, and strategic alignment.
• Establish and monitor KPIs to measure success and proactively manage risks.
• Lead organizational change initiatives to support new technologies and processes.
• Act as an advocate for innovation, identifying opportunities to leverage emerging technologies for competitive advantage.

Your Future at Kyndryl

Every position at Kyndryl is an opportunity to be part of something bigger. We’re committed to your growth and development—because when you succeed, we succeed. In this role, you’ll gain exposure to global projects, cutting-edge technologies, and strategic initiatives that shape the future of businesses worldwide. Your career path doesn’t stop here. Whether you want to deepen your expertise, broaden your skills, or move into leadership, we’ll support you with learning programs, mentorship, and opportunities to take on new challenges. At Kyndryl, your future is yours to shape.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

• Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred).
• 8+ years of experience in business relationship management, IT consulting, or similar leadership roles.
• Proven track record in digital transformation, business process improvement, and enterprise IT environments.
• Strong portfolio and project management skills. Outstanding communication and stakeholder management abilities.
• Demonstrated success collaborating with business leaders to implement impactful technology solutions.
• Fluency in English.
• Ability to travel to Kyndryl corporate locations 20-30%, as needed

Skills & Capabilities

• Strategic Thinking & Business Acumen – Ability to align IT initiatives with business priorities and anticipate market trends.
• Relationship Building & Influence – Skilled at fostering trust and collaboration across diverse stakeholder groups.
• Communication & Negotiation – Exceptional verbal and written communication skills for engaging senior leadership.
• Change Management – Expertise in guiding organizations through technology-driven transformation.
• Analytical & Problem-Solving – Ability to assess complex challenges and develop innovative solutions.

• Professional certifications such as ITIL Foundations, PMP, or BRM Professional Certification.
• Experience working in multinational or matrix organizations.
• Familiarity with emerging technologies and digital platforms.

The compensation range for this position in the US is $187,560 to $356,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.  For part time roles, the compensation will be adjusted appropriately.  The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.  You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off.  Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.