Client Experience Specialist

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

• Facilitate seamless client transitions from sales to account management by applying project management best practices using tools such as Salesforce, Wrike, JIRA, and GSuite.

• Serve as the primary liaison between OBX leadership and client delivery teams, providing strategic support in key meetings as well as guiding decision-making processes.

• Lead cross-functional client communications to ensure onboarding milestones, deliverables, and timelines are clearly defined and consistently met.

• Conduct regular check-ins with assigned divisions to gather feedback, address concerns, and cascade updates or process improvements for onboarding.

• Design, refine, and automate SOPs to drive consistent and efficient onboarding processes across client teams.

• Identify process gaps and align practices across divisions by determining shared versus division-specific workflows, and delivering company-wide training or updates as needed.

• Develop and maintain centralized documentation and process materials within Wrike/JIRA and shared platforms (e.g., Google Drive) to promote transparency and ease of access.

• Promote effective cross-channel communication, both internally across teams and externally with clients, to maintain alignment and clarity throughout the onboarding lifecycle.

• Train and mentor team members on onboarding procedures, offering targeted support to those new to the process or needing refreshers.

• Over 4 years of experience in digital marketing, with a proven track record across diverse industries and campaign types.

• Understanding of how digital channels work together to drive performance, including SEM, SEO, CRO, paid social, shopping, and display advertising.

• Skilled in managing cross-functional and multi-channel initiatives, with experience utilizing ticketing systems for internal and offshore team requests.

• Adept at building strong relationships with clients, cross-functional teams, and senior stakeholders.

• Confident communicator, experienced in delivering presentations and strategic updates to senior client executives.

• Strong written and verbal communication skills, with a focus on clarity, professionalism, and persuasive storytelling.

• Highly organized with excellent time management and project coordination skills; able to manage multiple priorities and deadlines.

• Experienced in creating and operationalizing new processes, with a focus on adoption tracking and team enablement.

• Proficient in project and CRM platforms such as Salesforce, Wrike, and JIRA.

The hiring salary range for this role is $67,000 - $75,000 plus a discretionary performance bonus of up to 8% of base salary. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.