The vCIO will manage client relationships, provide IT strategic guidance, assist with escalated questions, and drive customer retention through meetings and reporting.
We are excited to announce we are hiring a IT Manager - vCIO at Centre Technologies!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Our vCIO will provide the strategic technical alignment and vision for Centre Technologies clients and assist them with escalated questions or concerns. You will own the relationship between Centre Technologies and the clients to be a subject matter expert with our client’s business. You will prove Centre Technologies’ value through long-lasting relationships and drive customer retention. Customer Success is essential to the success of the business and will help achieve that by helping client’s obtain their business goals.
Primary duties of this role involve conducting client meetings, initiating client communications, and working with our service team to coordinate support efforts. This is a fast-paced, multifaceted position that requires you to learn about our client's business, understand how they leverage IT as a competitive advantage, provide guidance on reducing their IT Risks, and help provide strategic IT planning and budgeting.
Our ideal candidate has impeccable attention to detail as well as strong communication and execution skills. We’re looking for someone who is meticulous, thorough, and efficient. Multi-tasking and organizational skills are a MUST.
Key Responsibilities:
- Schedule and deliver Quarterly Technology Business Review (TBR) meetings with clients.
- Create reports and agendas
- Make appropriate recommendations for new technology solutions during TBRs and as-needed
- Client account management
- Research and scan IT solutions or frameworks for specific industry segments
- Work with the Solutions Architects and Service Delivery teams team to identify and develop solutions/resources to solve client problems
- Create and update partner technology roadmaps and budgets, and work with the Operations team to understand and recommend changes
- Work with clients to understand their business needs and challenges and develop technical or process-based solutions
- Conduct monthly phone check-in calls to clients
- Constantly review the health and wellness of client technology
- Monitor service activities and make recommendations when appropriate
- Make recommendations to customers about future technology improvements.
- Work with sales team to develop proposals for customers.
- Review client agreement performance and recommend service agreement renewal terms
- Bachelor’s degree required.
- A solid understanding of IT Systems and Infrastructure
- Proven experience working with Executive-level clients
- A solid understanding of business operations and budgeting
- Experience in designing or scoping projects
- Outstanding communication and presentation skills
- Customer Service-oriented mindset with a passion for serving others
- This position is located in any of our Texas offices with occasional travel to client offices throughout Texas
- Hours are typically Mon – Fri, 8:00 AM - 5:00 PM
- May occasionally be required to work after business hours to include holidays, nights, and weekends
Top Skills
It Systems And Infrastructure
Project Management Software
Technology Solutions
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manage and guide engineering teams working with Guidewire PolicyCenter; ensure platform scalability, security, and performance; champion DevSecOps practices and establish data governance.
Top Skills:
AsyncapiAvroAWSAzureCi/CdDevsecopsGuidewire PolicycenterKafkaOpenapiProtobufSre
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
As a Senior Software Engineer, you'll develop innovative solutions for claims products, mentor junior engineers, and enhance performance in an agile environment.
Top Skills:
AkamaiAWSCloud FoundryJavaJavaScriptNode.jsReactTypescript
%20copy.jpg)
Software
The Enterprise Architect will design and govern secure, scalable technology ecosystems that enhance system architecture and integrations, driving enterprise AI capabilities.
Top Skills:
APIsCrowdstrikeEdrEndpoint ManagementEnterprise Mdm SolutionsGoogle WorkspaceLow-Code PlatformsMicrosoft SentinelNetworkingOktaSalesforceSecurity FrameworksSIEMSplunkSystem IntegrationsZoom
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
