Client Lead, Partnerships (Affiliate)

Client Success & Oversight

• Oversee a portfolio of clients to ensure talent delivery meets expectations, monitoring communications, outputs, and joining client calls as needed.

• Proactively check in with clients to gather program and talent feedback, identify potential risks, and pinpoint opportunities for additional support that may warrant an upsell or cross-sell discussion.

• Ensure clients have the appropriate mix of resources (talent, hours, expertise) to support their goals, guiding transparent, client-first conversations as needs evolve. 

• Act as the primary escalation point for client concerns, guiding resolution and ensuring issues are addressed in a timely, constructive manner.

• Serve as a strategic thought partner to clients by sharing industry insights, best practices, and emerging affiliate and influencer trends to help inform decision-making across the customer journey.

Talent Success & Oversight

• Conduct regular check-ins with affiliate talent supporting your client portfolio to ensure they are engaged, supported, and set up for success.

• Provide timely feedback and coaching when gaps in knowledge or execution are identified, directing talent to proven strategies, resources, and best practices.

• Ensure talent maintains clear, consistent communication with clients, including program status updates, documentation, and visibility into the value of their work.

• Guide talent on RSU client management processes, including managing hours, time off, and the use of internal resources and documentation.

Internal Responsibilities

• Monitor overall client portfolio health across client satisfaction, talent stability, and delivery quality, flagging concerns and improvement opportunities as needed.

• Maintain accurate client contact records and talent profiles, noting changes in skillsets, availability, or engagement status within RSU’s internal tools.

• Collaborate closely with the Partnerships leadership team to surface trends across clients and talent that may impact delivery, quality, or broader business needs.

• Monitor talent utilization across your client portfolio, flagging over- or under-capacity scenarios with rationale and recommendations.

• Support the vetting of new talent for clients in your portfolio, partnering with Talent leadership to define the ideal consultant profile aligned to client goals.

• Participate in prospective client calls as needed to provide affiliate knowledge and perspective.

• Stay current on industry trends and emerging partners, maintaining a working knowledge of affiliate and influencer platforms.

• Support firm-building efforts through documentation and process development, leveraging tools to drive efficiency, scalability, and consistency across engagements.

Required Experience

• 5+ years of experience in affiliate marketing, ideally across multiple verticals.

• Experience in a client-facing role within an agency, consultancy, or affiliate network.

• Strong understanding of affiliate and influencer ecosystems, including common program- and partner-level strategies and concepts such as attribution and incrementality.

• Experience overseeing work delivered by others, with comfort in providing and receiving feedback to support quality and alignment.

• Demonstrated ability to manage complex client relationships, navigate escalations, and build trust with senior stakeholders.

Core Skills & Capabilities

• Excellent communication and relationship-management skills, with comfort engaging stakeholders at varying levels of seniority.

• Strong judgment and problem-solving skills, with the ability to assess situations, identify risks, and guide resolution without taking over execution.

• High level of organization and attention to detail across multiple clients, consultants, and priorities.

• Comfortable operating in a fast-paced, multi-client environment, with the ability to context-switch effectively across clients, talent, and tools.

• Comfort operating in ambiguity and adapting to evolving client needs.