Client Onboarding Team Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Client Service Operations Team is hiring a Client Onboarding Team Manager who will play a pivotal role in leading a centralized team that performs account opening for new and existing clients across all firm channels. This role requires a proactive and strategic leader who can collaboratively manage onshore and offshore teams while delivering a best-in-class advisor and client experience.

This role requires a hands-on operational leader who thrives in high-growth, high-accountability environments. Success in this role requires balancing operational discipline with a strong service mindset toward Advisors and their clients.

The Client Onboarding Manager ensures all onboarding and transition processes are executed efficiently, accurately, and in compliance with regulatory standards while driving operational scalability and continuous improvement.

In the spirit of pay transparency, the base salary range for this position is $95,000.00 - $125,000.00 exclusive of benefits and incentive pay. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Client Onboarding

• Oversee the account opening and asset transfer process for all firm channels, including Marketing, CRP, SRP, and Advisor Teams.

• Establish and monitor KPIs including cycle time, NIGO rates, throughput, SLAs, and quality metrics to drive accountability and performance.

• Develop and implement best practices and standardized operating procedures for onboarding workflows.

• Manage team capacity planning to support peak onboarding volumes while maintaining a high-touch, client-focused service model.

• Address and resolve onboarding challenges with urgency to minimize disruption to the advisor and client experience.

 Relationship Management & Communication

• Partner closely with internal teams and advisor groups to understand advisor/client needs and design effective workflows.

• Serve as a trusted operational partner to Advisors, proactively communicating updates and managing escalations.

• Lead and coordinate onshore and offshore teams to ensure seamless execution and consistent service standards.

• Monitor performance of distributed teams, providing coaching, feedback, and development opportunities.

• Build and maintain strong relationships across leadership, external partners, custodians, and vendors.

Operational Excellence & Process Implementation

• Identify opportunities, design scalable workflows, and execute strategic initiatives to enhance onboarding efficiency.

• Evaluate and redesign processes to improve accuracy, scalability, and risk mitigation.

• Partner with Product and Technology teams to enhance and drive adoption of account opening technology solutions.

• Develop and adhere to Service Level Agreements, quality control standards, and process documentation.

• Drive adoption of Client Service Operations offerings through clear communication of value and continuous refinement.

Team Leadership & Development

• Recruit, mentor, and lead a high-performing operations team aligned with organizational values.

• Build unified, collaborative teams across multiple locations.

• Provide coaching and training to foster team growth and operational excellence.

• Align daily team execution with strategic organizational priorities.

• Encourage cross-training and professional development to improve productivity and service quality.

Education / Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related field preferred.

• 7+ years of wealth management operations experience, including 3+ years of direct management.

• Direct experience with Schwab and/or Fidelity account opening and transfer processes strongly preferred.

• Experience managing distributed (onshore and offshore) teams.

• Strong analytical, problem-solving, and process improvement capabilities.

• Ability to thrive under pressure, manage competing priorities, and drive results during peak volumes.

• Superior verbal and written communication skills with strong relationship-building ability.

• Proficiency in Microsoft Office Suite; familiarity with Salesforce, Workday, and custodial platforms preferred.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.